Privacy Policy

Personal Information:

• Name and contact information
• Email address and phone number
• Mailing and property address
• Project details and preferences
• Payment information (when applicable)
• Property photos (if provided)
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website addresses
• Cookies and tracking technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

• Provide and deliver lighting services
• Process project quotes and estimates
• Respond to inquiries and fulfill requests
• Send SMS messages about projects and services (with consent)
• Send marketing communications (with consent)
• Schedule appointments and provide updates
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent activity

If you opt in to receive SMS messages from us, we will use your phone number to send you project updates, appointment reminders, promotional offers, and service-related notifications. Message frequency varies based on project status and promotions. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly at help@norcalglowcollc.com or +1 916-305-4064. Your consent to receive SMS is not a condition of purchase or use of our services. See our SMS Terms & Conditions for complete details.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Carriers are not liable for delayed or undelivered messages. All opt-out requests are processed within 24 hours.

• Service Providers: third parties who perform services (contractors, suppliers, payment processing, scheduling)
• SMS aggregators and providers solely for delivering messages you have consented to receive
• Legal Requirements: when required by law, legal process, or valid law enforcement request
• Business Transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. We do not share mobile information with third parties/affiliates for marketing purposes. Information sharing to support services (project delivery, customer service) is permitted. All other use case categories exclude text messaging, and this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

We use cookies and similar tracking technologies to improve your experience on our website, remember your preferences, analyze traffic, and measure the effectiveness of our services. You may control cookies through your browser settings; disabling cookies may limit certain features.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access and misuse, including encryption in transit and at rest, access controls, regular security assessments, employee training, breach notification protocols, and secure backups. No method of transmission over the Internet is 100% secure, but we use commercially acceptable means to protect your information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for up to 3 years after project completion.

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw SMS consent by replying STOP
• Data portability
• Lodge a complaint with a supervisory authority

Our services are not intended for individuals under the age of 18. You must be 18 years of age or older to use our services or opt in to SMS. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Norcal Glow Co LLC.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.